Shipping & Returns

Returns

Our goal is for you to be completely satisfied with your purchase and the products delivered to you. Customer service is one of our top priorities. If you are not completely satisfied with your purchase, please follow the guidelines detailed below and we will be happy to help you with returning the purchased products.

Online purchases must be returned within 30 days of purchase and must be new, unused, and contain all original packaging and accessories.

Once your return is received, inspected, and approved, you can choose to be reimbursed in the following ways:

• Refund to your credit/debit card or PayPal account within 7 days upon approval (Please note, depending on your credit card company, it may take additional 2-10 business days after your credit is applied for it to post to your account.);
• Replacement of the purchased product by the same product or different product in the same value;
• Gift card issued to your name in the same value as your initial purchase.

Damages and Issues

Please inspect your order upon receiving and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, like gift cards, custom products (such as special orders or personalized items), and Close Out items. Please get in touch if you have questions or concerns about your specific item.

Return Instructions

1. Fill out our contact form located on the "Contact Us" page. Please be sure to note the order number of your purchase, the item you are returning, and the reason why are you returning the product.
2. Wait for the reply of one of our representatives. We reply to all customer messages within 48 hours. The reply will contain the information on the return address and the best method to return purchased products.
3. Box up your return and ship by ground to the provided address. We recommend purchasing tracking information to help expedite returns claims.